Welcome to Finsbury Florist. These Terms & Conditions (“Terms”) govern your use of our online flower delivery service available throughout Finsbury and the surrounding areas. By placing an order via our website, you accept and agree to be bound by these Terms. We reserve the right to amend these Terms at any time. Please review them regularly to ensure you are aware of any modifications.
Finsbury Florist provides flower delivery services to customers located across Finsbury and neighbouring areas. Orders placed from locations outside our delivery scope may not be accepted or could attract additional fees or delivery restrictions. We reserve the right to update our service area coverage as necessary.
1. Selection of Products: Browse our range of fresh flower bouquets, arrangements, and related products online. Each product is clearly described, including details of the arrangement, approximate size, and, where applicable, flower varieties and colours. Please note that certain flowers are subject to seasonal availability and may need to be substituted for similar alternatives.
2. Placing Your Order: Once you have selected your chosen items, proceed to the checkout. At checkout, you will be asked to provide your delivery information, preferred delivery date, and personal message if applicable. Please ensure that all recipient details and delivery instructions are accurate and complete. Incorrect or incomplete data may delay or prevent your delivery.
3. Order Confirmation: After submission, you will receive an automated confirmation statement summarising your order details. This confirmation constitutes acceptance of your order only if all required conditions are met. If further confirmation is required, we will contact you directly.
4. Acceptance and Execution: Finsbury Florist reserves the right to decline your order for reasons including, but not limited to, unavailability of particular products, delivery location restrictions, or issues relating to payment authorisation. In such a case, you will be notified as soon as possible and any payment already made will be refunded in full.
5. Amendments to Orders: Should you wish to amend your order after confirmation (e.g., delivery date or recipient details), please contact us immediately. Amendments will be actioned wherever possible, provided the order has not entered preparation or dispatch stages. Some amendments may incur additional charges or may not be possible once the process has begun.
1. Pricing: All prices shown on our website are in Pounds Sterling (£) and are inclusive of VAT. The final amount payable includes the product price plus any applicable delivery charges, which are displayed at checkout before you confirm your purchase.
2. Payment Methods: We accept the following forms of online payment: credit card, debit card, and other forms listed at checkout. Your payment details will be securely processed at the point of order. Orders will not be processed or dispatched until full payment is received and authorised.
3. Payment Issues: If there is a problem in processing your payment (e.g., declined transaction, insufficient funds), the order will not be accepted, and you will be notified so that an alternative payment method can be arranged.
1. Delivery Schedule: We aim to deliver all flower arrangements on the selected delivery date wherever possible. We do not guarantee timed delivery slots except where this is explicitly offered and confirmed. Deliveries are generally undertaken during our normal business operating hours. Orders received after our daily cut-off time may be processed for the next available delivery date.
2. Delivery Instructions: It is your responsibility to provide accurate and clear delivery instructions. Where the recipient is unavailable at the delivery address, our driver will attempt to leave the flowers with a neighbour or in a safe location, unless otherwise specified. A delivery note will be left to advise of their location. If this is not possible, we will seek to rearrange delivery, which may incur additional charges.
3. Unsuccessful Deliveries: Finsbury Florist cannot accept liability for missed or delayed deliveries due to incorrect addresses or circumstances beyond our control (such as adverse weather, road closures, or force majeure). We undertake reasonable efforts to inform you of any delay or issue impacting your order.
4. Flower Quality: Our preparations aim for the highest quality and freshness. Due to the nature of fresh flowers, slight variations in colours, styles, or flower types may occur based on availability and seasonality. We reserve the right to make suitable substitutions with products of equal or higher value where necessary.
1. Cancelling Your Order: Orders may be cancelled without charge provided notice is received prior to preparation and dispatch of the flowers. Because of the perishable nature of our products, cancellations after this point may not be possible. Please contact us without delay if you wish to cancel.
2. Refund Policy: If your cancellation is confirmed prior to preparation, your payment will be refunded in full. Refunds for non-delivered or disputed orders are assessed on a case-by-case basis in accordance with our commitment to customer satisfaction. Where a refund is due, this will be processed within 5-10 business days via the original payment method.
3. Non-Refundable Circumstances: Refunds will not be issued if incorrect delivery information is provided and results in delivery failure, or where the recipient refuses delivery. If the recipient is not available and the flowers are left in a designated location, risk is transferred to the recipient or customer. Non-perishable accessory products may be returned, provided they are untouched and in original packaging, subject to our returns policy.
1. Damages or Faults: In the unlikely event you receive flowers that are damaged or not up to expected standards, please notify us within 24 hours of receipt. Photographic evidence may be required to support your claim, and we reserve the right to collect the original product for review. Valid claims will result in a replacement product or a refund, as appropriate.
2. Non-Delivery: If your order does not arrive on the intended delivery date and you have not received communication from us, please get in touch as soon as possible. We take non-delivery seriously and will investigate the matter thoroughly, offering a suitable remedy where we are at fault.
3. Resolution Process: We value customer satisfaction and will make all reasonable endeavours to resolve complaints promptly and fairly in accordance with these Terms.
1. Product Images: All images and descriptions on our website are provided for illustrative purposes. Actual products may differ due to seasonal changes or substitution requirements. Where an exact substitution cannot be made, we will notify you before completing your order.
2. Vase and Accessory Policy: Unless stated otherwise, flowers are delivered without vases or additional accessories. Any addition (such as a vase or gift) is represented and charged as a separate item on the order, as detailed at checkout.
1. Limitation of Liability: Finsbury Florist is not liable for loss, damage, or delay caused by incorrect or incomplete information provided by the customer, delays beyond our reasonable control (including force majeure), or third-party actions. Our liability is strictly limited to the value of the product purchased and does not extend to indirect or consequential losses.
2. Personal Use: Our products are intended only for domestic and private use. We have no liability for any business losses, including (amongst others) loss of profit, business interruption, or loss of business opportunity.
By placing an order, you confirm that you are legally capable of entering into binding contracts and are at least 18 years old. You also agree not to use our products or services for any unlawful or unauthorised purpose. You are responsible for providing accurate order, payment, and delivery details, as well as making yourself or your recipient available to receive the order.
We handle your data in accordance with current UK data protection legislation. Personal information provided during the order process is used solely for processing and executing your order. We do not sell, trade, or share your personal data with unauthorised third parties. For further details, please refer to our separate Privacy Policy.
These Terms are governed by and shall be construed in accordance with the laws of England and Wales. Any disputes relating to these Terms or your use of Finsbury Florist’s services will be subject to the exclusive jurisdiction of the courts of England and Wales.
Should any provision within these Terms be deemed invalid or unenforceable, such provision shall be severed and the remaining Terms shall remain in full force and effect. No waiver by Finsbury Florist of any breach shall be considered a waiver of any subsequent breach of the same or any other provision.
For any questions related to these Terms & Conditions, or for clarification regarding the online flower delivery service for Finsbury and the surrounding areas, please use our contact form or in-website support. We endeavour to assist you promptly and efficiently.
Note: These Terms & Conditions apply to all customers ordering flower delivery from Finsbury Florist in Finsbury and nearby areas.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Finsbury, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Finsbury.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
