At Finsbury Florist, we are dedicated to delivering only the freshest flowers to our valued customers. As your trusted local Finsbury florist, we are proud to serve households and businesses throughout the area, ensuring that every bouquet and arrangement meets our high standards of quality and freshness. We stand by our fresh flowers guarantee so every order you place with us arrives looking vibrant and beautiful.
Your satisfaction is our top priority. Should your flowers arrive damaged or not as expected, please notify us on the same day of delivery. We kindly request that you provide clear photographs of the damaged arrangement and retain all packaging materials, as this will help us resolve your issue quickly and efficiently. Prompt notification allows us to assess the situation and uphold our high quality standards for every delivery in Finsbury.
Our flowers are sourced daily for maximum freshness. We guarantee that cut flowers will remain fresh for a minimum of five days from the date of delivery, provided they are cared for according to the instructions supplied with your bouquet. Some blooms and arrangements may even last longer! Should your flowers fail to meet this freshness expectation within the stated window, please let us know as soon as possible so we can address your concerns.
In the rare event that your flowers do not arrive fresh, are damaged, or fail to last within our freshness window, you are entitled to request a full refund or a complimentary replacement. Once we receive your complaint and any supporting evidence (such as photos of the flowers), our team will review your request promptly. If approved, we will process your refund or organise the dispatch of a replacement bouquet at the earliest opportunity. It is important to us that you feel confident ordering from a Finsbury florist who values your business and satisfaction.
If you need to make a complaint regarding any aspect of your order or service, we encourage you to contact our team within 24 hours of receiving your flowers. We are committed to resolving all issues efficiently and fairly. Each complaint is reviewed by our experienced staff, who will liaise directly with you to achieve a satisfactory outcome. We promise timely responses and clear communication throughout the process; your feedback helps us continually improve and maintain our reputation as one of Finsbury’s most trusted florists.
Finsbury Florist has been serving homes, workplaces, and events across Finsbury for many years. We are passionate about delighting our community with beautiful, fresh flowers and reliable customer service. Whether you are celebrating an occasion or brightening your business, you can rely on us for the freshest blooms and customer care that puts your needs first.
Thank you for choosing Finsbury Florist. We highly value your trust and look forward to bringing more beauty into your life with exceptional flowers and service.
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